Technical support : we take care of your satisfaction - KEOPSYS

Keopsys : Technical Support

Technical Support and after-sales service

Technical Support and After-SalesService

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We are evolving our offer of technical support and after-sales service to increase your satisfaction:

A fiber laser/amplifier is a huge investment. Our products are designed and manufactured in order to work for long periods of time. Our goal is to offer great customer satisfaction, therefore our products come with a one-year warranty. Our service team can repair your unit over a period of ten years.

Technical support:

Should you need our help for either a question or for a non-working product, please fill out the form below and our highly skilled technical service team will provide you answers quickly.

Get an even faster answer

Do not forget to communicate your product serial number!

Discover our complete and on measure proposition of after sales services : click here >>> 

Customer informations

Full name :

Email :

Questions to pre-analyze the problem

1- Is your unit under warranty? Expiry date?

2- Setup and details of the measurement system in use (pin, ACC/APC, ʎ…)

3- Has this device been used before? If so, how many times?

4- Please verify the state of the end face of the output (and input) connectors; can you see any scratches or a burned connector?

5- - If the unit possess an alarm (or warning), please inform us what type of alarm and whether it has been triggered.